Assurance dépendance (enquête de satisfaction)
    Pension insurance (satisfaction survey)
    Set up in 1999, the care allowance is the most recent branch of social security. Care is defined as an important, regular need for third party assistance with fulfilling essential needs. The care allowance is intended to cover the expenses incurred by enlisting third party assistance. Beneficiaries of the care allowance are divided into two groups, depending on their place of residence: at home, or in a care facility. The services received by beneficiaries living in care facilities are provided by the facility’s care staff, while care at home is provided by an informal caregiver (a family member or friend), and/or by care workers belonging to a network of carer providers. In its fifth year, the Care Division’s Assessment and Orientation Team wanted to take stock of its work for the first time, through a satisfaction survey of beneficiaries receiving care at home. The survey was carried out in 2006, delivered face-to-face in the beneficiaries’ homes, and completed by 83% of the sample (a representative sample of 1500 beneficiaries). The survey covered the different steps of the process of obtaining care-insurance (procedures, difficulties, and satisfaction, from requesting the application to receiving the “decision letter”). The survey also touched on the services provided, covering, for example, the quality of care, the quality of contact, and treatment by the network. With regard to the survey’s initial results, 84% of beneficiaries report being satisfied or very satisfied with the way the Team handled their case, the way their application was processed, as well as with its services. 84% of beneficiaries report being “satisfied” or “very satisfied”. Concerning these services delivered, satisfaction was slightly lower, but remains very high: 72% of beneficiaries report being “satisfied” or “very satisfied”.
    Satisfaction
    Old Age
    Elderly
    Old Age Benefits
    Grants
    Mails


    Q21
    21. Quand votre dossier a été clôturé, vous avez reçu un courrier qu’on appelle « la décision ». A première lecture, diriez-vous que ce document était :
    TAG: Mails

    LISER database access and use policy

    As part of its studies and research, LISER has collected large amounts of data from various projects the Institute has carried out since its creation. LISER has also conducted a significant number of surveys in the country and in bordering countries mainly concerning individuals and households, from which it has analysed and archived information.

    LISER aims to increase the value of the data collected by making it available to the scientific community.

    It is, therefore, necessary to lay down essential rules for accessing the Institute's different databases. These rules concern the confidentiality statutes that are to be complied with as well as general conditions of use and procedures for accessing the multiple databases.

    This policy specifies the types of databases LISER makes available, as well as how they can be used, either :

    • (a) Externally, by user requests from the scientific community,
    • (b) Internally, by all LISER employees or by visitors to LISER.


    Data access conditions

    By default, all the databases owned or co-owned by LISER are accessible to all LISER employees on simple request (using a confidentiality declaration form). There may be specific cases that differ, namely databases of which LISER is not the sole owner. For the latter case, each database has its own arrangements (generally a specific data agreement form).

    For people external to LISER, access to data varies depending on the legal status and confidentiality level of the database requested. Therefore, depending on the database's confidentiality level, access may be granted only within LISER (physical entity) through an individualised and secure IT account. In all cases, access is requested using a form (see 'How to make a request').

    The aim of our policy is to facilitate access to data for research. The rules laid down are not used to hinder research or any other arbitrary desire to control. Rather, the aim is to put researchers in a position of responsibility with regard to data whose dissemination may be limited due to legal obligations (protection of persons, professional secrecy, etc.) or due to the data producer's interest (privilege of use, right of quotation, etc.).

    How to make a request

    The data access procedures differ depending on the user and data status. In all cases, users must sign an individual commitment.

    Data can be requested :

    • By contacting the LISER Data Centre : dataservice@liser.lu,
    • Or by drawing up (if one is available for the database requested) a LISER Agreement on data access or provision. (downloadable).
      Users provide information on their status and are requested to indicate which research project their request relates to. The published and signed documents must be sent by post to the following address :

      The Luxembourg Institute of Socio-Economic Research (LISER)
      11 Porte des Sciences Campus Belval
      L-4366 Esch-sur-Alzette
      Luxembourg