Variable keywords :

Information Sources : 24

Set up in 1999, the care allowance is the most recent branch of social security. Care is defined as an important, regular need for third party assistance with fulfilling essential needs. The care allowance is intended to cover the expenses incurred by enlisting third party assistance. Beneficiaries of the care allowance are divided into two groups, depending on their place of residence: at home, or in a care facility. The services received by beneficiaries living in care facilities are provided by the facility’s care staff, while care at home is provided by an informal caregiver (a family member or friend), and/or by care workers belonging to a network of carer providers. In its fifth year, the Care Division’s Assessment and Orientation Team wanted to take stock of its work for the first time, through a satisfaction survey of beneficiaries receiving care at home. The survey was carried out in 2006, delivered face-to-face in the beneficiaries’ homes, and completed by 83% of the sample (a representative sample of 1500 beneficiaries). The survey covered the different steps of the process of obtaining care-insurance (procedures, difficulties, and satisfaction, from requesting the application to receiving the “decision letter”). The survey also touched on the services provided, covering, for example, the quality of care, the quality of contact, and treatment by the network. With regard to the survey’s initial results, 84% of beneficiaries report being satisfied or very satisfied with the way the Team handled their case, the way their application was processed, as well as with its services. 84% of beneficiaries report being “satisfied” or “very satisfied”. Concerning these services delivered, satisfaction was slightly lower, but remains very high: 72% of beneficiaries report being “satisfied” or “very satisfied”.